Terms of service

Welcome to Luka Chuppi. By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully before making any purchase.

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General Terms

• All products, information, and services displayed on the Luka Chuppi website constitute an “invitation to offer.”
  Your order represents an “offer to purchase,” which we reserve the right to accept or reject without providing a reason.
• Luka Chuppi reserves the right to modify, update, or change these terms at any time without prior notice.
  We recommend reviewing this page periodically.

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Product Information & Display

• We strive to display product colors and images as accurately as possible.
  However, actual colors may vary depending on your device or screen settings.

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User Eligibility

• By using this website, you confirm that:
  • You are at least 18 years old, or
  • You are using the website under the supervision of a parent or legal guardian

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Limitation of Liability

• Luka Chuppi is not liable for any damages arising from the use of our website or services, including but not limited to:
  • Delay in delivery
  • Non-delivery or missed delivery
  • Service interruptions
  • Loss of data or revenue
• We are also not responsible for issues caused by:
  • Technical errors
  • Viruses or system failures
  • Unauthorized access or data breaches beyond our control

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Shipping Responsibility

• Luka Chuppi takes full responsibility for orders shipped via trusted courier partners to serviceable locations.

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Pricing & Availability

• Product prices and availability are subject to change without prior notice at our sole discretion.

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Order Cancellation

• Once an order is placed, cancellation requests may not be accepted.

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Order Acceptance & Cancellation by Us

• Luka Chuppi reserves the right to refuse or cancel any order, including cases where:
  • A product is listed at an incorrect price
  • There is an issue with product availability
  • Payment has been received but cannot be processed
• In such cases, any payment made will be fully refunded, and the user will be notified.

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Incorrect Address & Delivery Issues

• If delivery fails due to incorrect or incomplete information provided by the user (such as wrong address or unavailable recipient):
  • Any additional re-delivery costs may be charged to the customer

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User Information & Verification

• You agree to provide accurate, complete, and current information while placing an order.
• Luka Chuppi reserves the right to:
  • Verify the information provided
  • Cancel orders or restrict access if details are found to be false or misleading

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Payment & Fraud Protection

• Luka Chuppi is not responsible for any credit/debit card fraud.
• The user is solely responsible for:
  • Using their own valid payment method
  • Providing proof in case of disputed transactions

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Complaints & Support

• Any complaints regarding orders must be raised within 15 days of delivery.
  Requests beyond this period may not be entertained.

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Governing Law

• These terms are governed by the laws of India.
• Any disputes arising out of these terms shall be subject to the exclusive jurisdiction of the courts in Rajasthan, India.

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At Luka Chuppi, we’re committed to comfort, care, and quality for your little bundle of joy.